gn99 Terms and Conditions

gn99 is an online entertainment and betting platform that provides cricket, slots, casino games, and other entertainment services for users in Bangladesh. These Terms form a legal agreement between gn99 and the registered members of the platform.

1.1 Definitions

• "Platform" — The gn99 website and all associated services.
• "Member" or "User" — Any person registered on the platform.
• "Account" — Each member's personal registered profile.
• "Bonus" — Any promotional benefit or additional funds provided by gn99.
• "Wallet" — The balance of funds held in an account.

1.2 Applicability

These Terms apply to the use of the platform on any device or through any medium. The same terms apply whether you use a mobile phone, tablet, or desktop. These Terms remain in effect even when the platform is accessed through a third party.

To register on the gn99 platform, the following eligibility requirements must be met. Strict compliance with these requirements is mandatory.

2.1 Age Requirement

Only persons aged 21 or older may register on the gn99 platform. Registration by minors is strictly prohibited. gn99 may request identity documents for age verification at any time. Providing a false age will result in immediate account termination and deposited funds may be forfeited.

2.2 Registration Requirements

• Each individual may register only one account.
• All information provided at the time of registration must be true, accurate, and complete.
• If any personal information changes, the platform must be updated immediately.
• Only one account may be opened using a single mobile number or email address.
• Use a strong password when registering and keep it confidential.

2.3 Identity Verification (KYC)

If deposits or withdrawals exceed a certain amount, gn99 may ask you to complete an identity verification process (KYC). This process may require submitting a government-issued photo ID, proof of address, and where applicable, payment method details. Withdrawals may be put on hold until verification is complete.

Each member is fully responsible for the protection and security of their own account. Follow the guidelines below to keep your account secure.

3.1 Login Security

• Never share your password with anyone.
• If you notice any suspicious activity, notify the support team immediately.
• Make sure to log out after using a public or shared device.
• Using another person's account is strictly prohibited.

3.2 Account Suspension or Termination

gn99 reserves the right to suspend or terminate any account without prior notice for any of the following reasons:

• Violation of the Terms.
• Evidence of fraud or deception.
• Evidence of operating multiple accounts.
• Failure to complete identity verification or providing false information.
• Proven misuse of bonuses.

gn99 offers safe and fast transactions through popular mobile banking services in Bangladesh.

4.1 Deposit Terms

• Minimum deposit amount: ৳300 (for each method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• Use the correct reference number when making a deposit.
• Deposited funds are generally added to the wallet within a few minutes.
• There may be restrictions on large deposits before an account is verified.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500.
• Withdrawal processing time: typically 30 minutes to 3 hours.
• The withdrawal method used must match the deposit method.
• Withdrawals may be held if identity verification has not been completed.
• Withdrawals may be limited if bonus wagering requirements have not been met.

4.3 Transaction Security

gn99 secures all financial transactions through SSL encryption. If you experience any issue with a transaction, contact our 24/7 live chat support immediately. gn99 is not responsible for delays caused by the customer's bank or mobile banking provider.

gn99 offers a variety of bonuses and promotional offers. Each bonus has specific terms and conditions that members must read carefully.

5.1 Welcome Bonus

New members will receive a 120% welcome bonus on their first deposit, up to a maximum of ৳15,000. To withdraw this bonus, a wagering requirement of 10 times the total bonus amount must be completed.

5.2 General Bonus Terms

• A bonus cannot be claimed more than once by the same member, household, device, or IP address.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• There may be a set time limit to complete wagering requirements.
• If bonus misuse is proven, the bonus and any winnings earned from it will be forfeited.
• gn99 reserves the right to modify or cancel any bonus offer at any time.

5.3 VIP Program

The gn99 VIP program has 5 tiers. Each tier comes with a weekly cashback benefit:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.4% weekly cashback
• Gold — up to 0.6% weekly cashback
• Platinum — up to 0.8% weekly cashback
• Diamond — up to 1.0% weekly cashback

The authority to determine and change VIP tiers rests entirely at gn99's discretion. The specific terms of VIP benefits will be published separately.

All games on the gn99 platform are operated through third-party software providers. Each game has its own rules, which can be found within the game.

6.1 Game Fairness

gn99 uses certified game provider software to ensure fair play. Random Number Generator (RNG) technology ensures unbiased outcomes in all slots and table games.

6.2 Technical Issues

If a game remains incomplete or the result is unclear due to a technical error, gn99 will make a decision based on system records. gn99 is not responsible for any losses incurred by a member due to network issues.

6.3 Betting Limits

Minimum and maximum betting limits are set for each game or sports bet. gn99 may change these limits at any time. For large wins, gn99 reserves the right to pay out in installments.

The following activities are strictly prohibited on the gn99 platform. Violations will result in account termination and forfeiture of funds.

• Operating multiple accounts or using another person's account.
• Placing artificial bets to gain bonus benefits or "bonus hunting".
• Playing games using automated software, bots, or scripts.
• Intentionally exploiting any technical error or bug on the platform.
• Conducting money laundering or any other illegal financial activity.
• Harassing or intimidating other members or gn99 staff.
• Attempting to hack the platform's security systems.
• Operating an account using a false identity or information.

gn99 is firmly committed to responsible gambling. We believe that gambling is for entertainment, not for solving financial problems.

8.1 Self-Control Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Time Limits: Set a maximum amount of time you will play each day.
• Self-Exclusion: Temporarily close your account for a set period of time.
• Permanent Closure: Request to permanently leave the platform.

To use these tools, contact our support team. To learn more about responsible gambling, visit our Responsible Gaming page.

8.2 Protection of Minors

gn99 follows a zero-tolerance policy toward minors. No one under the age of 21 may be allowed to use the platform. The use of parental control software on shared family devices is recommended.

gn99 places the highest importance on the privacy of its members' personal information. We use industry-standard technology to keep members' information secure.

9.1 Data Collection

Necessary personal information is collected through registration, transactions, and use of the platform. This information is used to provide services, verify identity, and comply with applicable laws.

9.2 Data Protection

• All sensitive data is secured through SSL/TLS encryption.
• Personal information is not sold to third parties.
• Information may only be shared with authorities where required by legal obligation.

To learn more about our privacy practices, please visit our Privacy Policy page.

To the maximum extent permitted by applicable law, gn99 is not liable for:

• Loss caused by internet disconnection or network failure.
• Errors or issues from third-party software providers.
• Problems with a member's own device or software.
• Any loss resulting from a member's breach of these terms.
• Unforeseeable circumstances (force majeure) such as natural disasters, government orders, etc.

In any circumstance, gn99's maximum liability shall not exceed the member's account balance at that time.

gn99 reserves the right to partially or fully amend these terms at any time. Members will be duly notified of any significant changes.

11.1 Notice of Changes

If significant changes are made to the terms, members will be informed via a notice on the platform or by email. Continued use of the platform after any changes will be considered as acceptance of the updated terms. The terms will always be published as the latest version on the gn99 website.

If you have any questions, concerns, or complaints regarding these terms, please contact our support team.

12.1 Support Channels

• Live Chat: 24/7 support available in Bengali.
• Email: [email protected]

12.2 Complaint Resolution

All complaints will be addressed as quickly as possible. Complex complaints may take somewhat longer to resolve. gn99's decision will be considered final and binding.

For more information, visit our FAQ page or About Us page.