gn99 Privacy Policy

gn99 Casino ("we", "us", or "gn99") operates a safe and reliable online gaming platform for users in Bangladesh. We believe that the protection of your personal information is a fundamental right, and through this privacy policy we aim to clearly explain how your information is managed.

This privacy policy applies to the gn99 website gn99.cam. By using our platform, you are considered to have accepted the terms of this policy. If you do not agree with this policy, please refrain from using our services.

When you register on the gn99 platform and use our services, we may collect various types of information. This information falls into two main categories:

1.1 Information You Provide Directly

• Your full name and date of birth (for age verification — to confirm you are 21+)
• Email address and contact details
• National ID card or other identity verification documents
• Financial transaction details (bKash, Nagad, Rocket, Upay account numbers)
• Account password (stored in encrypted form)
• Messages and inquiries you send via support chat

1.2 Automatically Collected Information

• IP address and device type and model
• Browser type and operating system
• Duration of your session and usage patterns
• Data collected from cookies and similar tracking technologies
• Gaming activity and betting history
• Records of deposit and withdrawal transactions

We use your information only for lawful and necessary purposes. Information collected on gn99 is used for the following:

2.1 Account Management and Identity Verification

We use your personal information to create, maintain, and keep your gn99 account secure. In particular, age verification is carried out to confirm that only users aged 21 or above are using the platform.

2.2 Processing Financial Transactions

The necessary information is used to safely process your deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Every transaction is secured via SSL encryption.

2.3 Providing Support Services

Our 24/7 Bengali live chat support team may use your account information to resolve your issues. This improves the quality of service and allows faster resolution.

2.4 Fraud Prevention and Security

We use automated systems to detect and prevent unusual transactions or suspicious activity. The primary purpose is to ensure the security of your account.

2.5 Ensuring Responsible Gaming

Your gaming patterns are monitored so that responsible gaming information and assistance can be provided when needed. For more details, visit our Responsible Gaming page.

The gn99 website uses cookies and similar technologies (such as local storage and session storage). These are small data files stored in your browser that help us improve the quality of our service.

3.1 Types of Cookies

• Essential Cookies: These are necessary to maintain your login session and ensure security.
• Functional Cookies: These help remember your preferences (such as language selection).
• Analytics Cookies: These collect anonymous statistics to understand how the website is used.

You can control or delete cookies from your browser settings. However, disabling certain essential cookies may mean you are unable to enjoy the full service of the platform.

gn99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

Necessary information is shared with payment platforms such as bKash, Nagad, Rocket, and Upay to complete your financial transactions. These organisations follow their own privacy policies.

4.2 Technology Service Providers

We work with trusted technology partners to operate the platform. They process your information only in accordance with our instructions and under strict confidentiality agreements.

4.3 Legal Requirements

It may be necessary to disclose information in order to comply with applicable laws in Bangladesh or court orders, to prevent fraud or illegal activity, or to protect the rights of ourselves and other users.

gn99 applies industry-leading technical and organisational measures to protect your information. The key components of our security framework are:

• SSL/TLS Encryption: All data exchanged between your browser and our servers passes through encrypted channels.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only authorised personnel at gn99 can access your information, and only when specifically required.
• Regular Security Reviews: Our systems undergo regular security audits.
• Data Backups: Regular backups are maintained in a secure environment.
• Firewall and Security Monitoring: Suspicious activity is automatically detected and prevented.

Even so, no organisation can guarantee 100% security on the internet. We therefore ask you to remain vigilant — use a strong password and do not share your login details with anyone else.

We retain your personal information only for as long as necessary. Specifically:

• Account information is kept for the duration your account is active and for any legally required period thereafter.
• Transaction records are retained for a set period in line with financial regulations.
• Unnecessary information is deleted in a timely manner after an account is closed.
• In cases of fraud risk or ongoing investigation, it may be necessary to retain information for a longer period.

As a user of gn99, you have the following rights regarding your personal information:

7.1 Right to Access

You can contact our support at any time to find out what information we hold about you.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected.

7.3 Right to Erasure

In certain circumstances (such as after closing your account), you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.4 Right to Object to Processing

You can object to your information being used for specific purposes (such as marketing communications).

7.5 Right to Data Portability

You have the right to request that certain information related to your account be provided in a common format.

To exercise these rights, contact us via live chat or email at [email protected]. We will process your request within a reasonable time.

gn99 strictly does not provide services to anyone under the age of 21. Our registration process includes an age verification step. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

The gn99 website may contain content from various game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These third parties have their own privacy policies and gn99 is not responsible for their practices.

gn99 reserves the right to amend this privacy policy as needed. If any significant changes are made, we will:

• Post a prominent notice on the website.
• Update the "Last Updated" date at the top of the page.
• Where applicable, notify registered users by email.

If you continue using the platform after changes are made, you will be considered to have accepted the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us:

• Live Chat: Use our live chat for immediate assistance in Bengali, available 24/7.
• Email: [email protected]

We always take your privacy-related concerns seriously and do our best to respond as quickly as possible.

Visit our other policy pages to learn more:

• Terms and Conditions — Overall terms of service
• Responsible Gaming — Safe and balanced gaming
• About Us — Introduction to gn99
• FAQ — Answers to common questions