gn99's Commitment to Responsible Gaming
gn99 believes gaming is for enjoyment — not excess. We are committed to helping you play safely and responsibly. Learn here how to set limits, use self-exclusion, and get support.
Our Protection Tools
The gn99 platform offers several practical tools to make responsible gaming straightforward. Each tool can be used directly from your account or activated through live chat.
Deposit Limit
Decide in advance how much you will deposit per day, week, or month. Once a limit is set it cannot be increased before the specified period ends, but lowering it takes effect immediately. This is the most effective step for keeping your budget under control.
Time-Out
If you want to take a break for a while, use the Time-Out feature. You can temporarily close your account for anywhere from 24 hours up to 6 weeks. During the break, no betting or deposits are allowed.
Self-Exclusion
If you feel gaming is getting out of control, activate Self-Exclusion. You can keep your account closed for anywhere from 6 months up to permanently. If you try to open a new account during this period, we will close it.
Wager Limit
Set a maximum on how much you bet per wager or in total over a set period. This helps prevent placing large bets on impulse and keeps your experience enjoyable over the long run.
Reality Check
You will receive a reminder at set intervals showing how long you have been playing. With this feature on, a notification will appear every 30, 60, or 90 minutes to remind you where your time and money are going.
Account History
View a complete history of all your bets, deposits, withdrawals, and bonuses at any time. Transparency is an important part of responsible gaming — review your account regularly to understand your own habits.
For Adults Only
The minimum age to participate at gn99 is 21. We strictly prevent underage gaming. Age is verified at account registration and identity documents may be requested when needed.
Signs of Problem Gaming
The first step in responsible gaming is knowing yourself. If you notice any of the signs below in yourself, seek help right away.
- Repeatedly playing to try to recover lost money, known as "chasing losses".
- Hiding your gambling from family, friends, or colleagues.
- Taking money away from essential expenses — food, rent, or a child's education — and using it to bet.
- Feeling restless or anxious when trying to cut back on how much you play.
- Going beyond the limits you set, even breaking promises you made to yourself.
- Feeling sad or angry when you cannot play, and finding that gaming is your only source of enjoyment.
- Borrowing money or spending savings to bet, and running into financial difficulties as a result.
Healthy Habits for Responsible Gaming
Gaming should be one part of your entertainment — not the centre of your life. Follow these habits.
- Set a fixed budget before you play and stick to it strictly.
- See gaming as entertainment, not as a source of income.
- Take regular breaks and set a time limit for each session.
- Avoid playing when you are stressed, upset, or in a bad mood.
- Spend time with family and friends — do not let gaming affect your relationships.
- Play by the rules of fair play and learn to accept every outcome.
Set Your Limits — In Just 4 Steps
Log In
Log in to your gn99 account and go to "Account Settings".
Responsible Gaming Menu
Find the "Responsible Gaming" section — all the tools are available there in one place.
Set Your Preferences
Choose whichever you need: deposit limit, wager limit, Time-Out, or Self-Exclusion.
Confirm
Save your changes. Limits take effect immediately — no delay.
Need Help? We Are Always Here
If you have any concerns about gaming — for yourself or someone close to you — the gn99 support team is always ready. Reach out to us directly and get confidential guidance.
Responsible gaming is a personal responsibility, but you are not alone. Our trained support team speaks Bengali, understands your situation, and offers solutions with care. Getting help while the problem is still small is the wisest thing to do.
💬 Get Direct Support
Protecting Minors
gn99 strictly prohibits anyone under the age of 21 from participating. Take the steps below to ensure children and teenagers cannot access gaming platforms.
Use Device Locks
Keep your phone or computer protected with a password or biometric lock so children cannot gain access.
Always Log Out
Always log out of your gn99 account after use and keep password saving turned off.
Child Protection Software
Use parental control software that automatically blocks gaming and betting sites.
Stay Aware
Have open conversations with family members about online gaming and set clear boundaries.
Responsible Gaming FAQs
Play Safely and Enjoy the Experience
Responsible gaming is the best kind of gaming. Enjoy cricket, slots, or casino games at gn99 within your limits. If you have any questions, our FAQ section and support team are always here.